Always know your data.
Putting together a cogent experience strategy takes insight, visitor information, and most importantly, data. If you’re not set up to track and measure your clients, I can help. If you know everything about your clients, I can work with that too. Either way, there’s no amount of research that’s too big or too small if it means getting the direction right.
From talking to testing to teaching, Hello CX can help.
Services
Focus Groups
Usability Testing
Data review and planning
Stakeholder interviews
Conversation Scripts and Planning
Ethnography Studies
Competitive Analysis
Market Research
Collaboration
You are part of the solution.
When it comes to getting information and insights, there’s nothing more important than uncovering these data points as a team. Partnering on collecting, recruiting, and planning is easy. All you have to do is...
Anecdotally Speaking…*
Whale of a Tale
We worked with a multi-faceted, national entertainment group to bring their customer experience to the next level.
Key Services: Digital strategy, facilitated workshops, stakeholder interviews, design, and more.
Laying Down the Law
Completely rethinking and redesigning a powerful, global law firm doesn’t have to have a lot of red tape. We created a new way to personalize and humanize their entire structure.
Key Services: Digital strategy, facilitated workshops, stakeholder interviews, design, and more
Blinded Me With Science
When a leading home decor franchise company tells you they want to reimagine their exterior, you look at the numbers and find a way to raise the blinds on an entirely new approach.
Key Services: Digital strategy, facilitated workshops, stakeholder interviews, design management, and more
All of my case work is in concert with other agency organizations. Therefore, I only talk about clients in an anecdotal way as not to disrupt our partnerships. I’d be very happy to discuss any of my experience at length to help you make the right choice.
In basic research, intellectual rigor and sentimental freedom necessarily alternate. - Victor Vasarely